Privacy Policy

Effective Date: March 13, 2026

At Matuel Innovations ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website matuel.com and make purchases from our store.

Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communications with us via WhatsApp, email, or other channels

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our products
  • Provide customer support
  • Improve our products and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our store and delivering products
  • Payment processors to complete transactions
  • Shipping companies to deliver your orders
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us via WhatsApp or through our website contact form.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.